Res 1090 - Hardware Maint Cont
COUNCil BILL NO. 1346
RESOLUTION NO. 1090
A RESOLUTION ENTERING INTO A HARDWARE MAINTENANCE CONTRACT WITH
PERSONAL TOUCH COMPUTING AND AUTHORIZING THE MAYOR TO SIGN SAID
AGREEMENT.
WHEREAS, it is necessary for the city to employ a company to maintain its
computer hardware, and
WHEREAS, after due investigation, Personal Touch Computing appears capable
and qualified for this task, NOW, THEREFORE,
THE CITY OF WOODBURN RESOLVES AS FOllOWS:
Section 1. That the City of Woodburn enter into a contract with Personal Touch
Computing, a copy of which is attached to this resolution, and by this reference,
incorporated herein.
Section 2. That the Mayor is authorized to sign said agreement on behalf of the
city.
Approved as to form~.?11 ~ /O-l~ - 7/
City Attorney Date
APPROVED: ~ fA} ~A.JJA---
FRED W. KYSER, ~OR
Passed by the Council
October 28, 1991
Submitted to the Mayor
October 29, 1991
Filed in the Office of the Recorder
~..,
ATTEST: CU" 7s27L~<.9yd
Mary en nt, City Recorder
City of Woodburn, Oregon
October 29, 1991
October 29, 1991
Approved by the Mayor
Page 1 - COUNCIL BILL NO. 1346
RESOLUTION NO. 1090
SERVICE CONTRACT
This service contract is entered into this ~ day ofOctober1991 by and between PERSONAL TOUCH
COMPUTING, located at 5430 N. Depauw, Portland, Oregon , 97203, hereinafter PTC, and CITY OF
WOODBURN, an Oregon municipal corporalion, located at 270 Montgomery Street, Woodburn, Oregon,
97071, hereinafter CLIENT,
PTC agrees to provide the following services to CLIENT as defined in this contract and under the
provisions outlines as follows:
A. TERM OF AGREEMENT
1. The term of this contract will begin from the date of signature on the contract and extend
exactly one year from that date.
2. CLIENT will be kept informed as to the status of the account on a monthly basis through
receipt of a statement referencing specKically the service dates and type of service
rendered which will be sent on the 5th of every month.
B. EQUIPMENT COVERED BY THIS AGREEMENT
This contract applies to the equipment referenced in Exhibit 'A' hereto attached and, by this reference,
incorporated herein. This equipment list may be periodically updated by mutual consent of the parties,
C. SERVICES
PTC agrees to provide the following services to CLIENT within the one year period, at the discretion and
need of the CLIENT:
1. REPAIR: Repair is defined as time spent by PTC (and parts required) to return computer
to normal operational status.
a. In the event that CLIENT's personal computer needs to be out of the office (for
repair) for a period longer that 3 working days, PTC will provide a 'loaner"
computer until CLIENT's computer is returned.
b. For repairs on CLIENT's computer, no more than 4 hours will be charged to
CLIENT's account per repair.
c. No time (or fee for parts) will be charged to CLIENT's account for repeat repairs
of the ~ problem on same computer for 1 year after initial repair, This
warranty is not affected by termination of the contract.
d. No time will be charged to CLIENT's account K PTC has not begun work within
2 working days of notification of a problem. NotKication may be given over the
telephone.
e. Any necessary parts will be paid for by CLIENT at wholesale plus 10%. PTC will
direct bill CLIENT for these necessary parts.
f. PTC will charge double-time (hours) for 'on-site' service provided on Sundays or
the following holidays:
Page 1 - SERVICE CONTRACT
. _."~,,_'_"___~__'.'_'''I~_______'.' ",-_ .._...~_~~~____._Ok"'__~
1. New Years Day
2. Christmas Day
3. July 4th
4. Thanksgiving Day
2. UPGRADE: Upgrade is defined as time spend by PTC installing additional equipment
and/or software to a computer to increase its performance and/or capacity,
a. Any upgrade desired by CLIENT must be scheduled with PTC at least 2 weeks
in advance.
3. SET-UP: Set-up is defined as time used by PTC to hookup hardware and load
appropriate software into a new or existing computer:
a. Any set-up desired by CLIENT must be scheduled with PTC at least 2 weeks in
advance,
4. CLEANING: Cleaning is defined as time spent by PTC removing accumulated dust and
debris from inside a computer so as to increase its longevity. PTC recommends this be
performed every 6 months. The maximum charge for cleaning will be 1 hour per
computer.
5. DIAGNOSTICS: Diagnostics is defined as the use of software to evaluate the present
condition of a computers components. PTC recommends this be performed every 6
months, The maximum charge for diagnostics will be 1 hour per computer,
6. TRAINING: Training is defined as time spent by PTC teaching CLIENT and/or CLIENT's
staff the proper operation and use of computers and installed software.
a. Any training desired by CLIENT must be scheduled with PTC at least 2 weeks in
advance.
7. CONSULTING: Consuiting is defined as time spent (in person or via telephone) with
CLIENT and/or CLIENT's staff to give professional advise relating to hardware or software.
8. SYSTEM PURCHASE: PTC extends to CLIENT during the term of this agreement the
opportunity to purchase complete new systems (computer, monitor, and keyboard) at a
5% discount.
D. TRAVEL
1. If distance to CLIENT's office is such that it requires air travel and/or overnight
accommodations, CLIENT agrees to pay in advance for all such expenses incurred by
PTC. PTC will inform CLIENT of the amount of the expenses.
E. REFUNDS
1. If CLIENT is dissatisfied with the service provided by PTC, PTC will have 30 days from the
date of written notffication to resolve the problem.
2. If after 30 days, CLIENT is still dissatisfied, PTC agrees to refund to CLIENT 90% of the
remaining CLIENT balance.
3. PTC agrees to disburse a refund within 30 days from the period mentioned in paragraph
E2.
Page 2 - SERVICE CONTRACT
F. CONTRACT RENEWAL
1. Upon conclusion of the one-yearterm as described in Paragraph A 1, if CLIENT has hours
remaining and does not wish to renew the contract, 1/2 of the remaining hours will be
refunded at their purchased value. PTC has 30 days from the ending date of contract to
pay the refund.
2. PTC extends to CLIENT the opportunity to renew the contract, at which time all of the
unused hours may be carried forward to the new contract at their purchased value.
3. If all the contract hours are used prior to the one-year period, CLIENT has the option of
purchasing additional hours at a rate of $50 per hour, or purchase a new contract. The
old contract would terminate on the date the new contract became effective.
G. PAYMENT
1. For a fee of $2700 PTC will provide 60 hours of professional services to CLIENT (based
on the normal $60 per hour rate, this represents a 16% savings for CLlENl),
H. ATTORNEY FEES
In the event it is necessary for either party to maintain an action or proceeding upon this contract, or if
an appeal is taken therefrom in connection with controversy arising out of this contract, the prevailing
party shall be entitled to recover, in addition to such other sums or performance due hereunder, such
sums as the court deems reasonable as attorney fees in such action, proceeding or appeal.
CITY OF W09DBURN:
By:11LR--d: f.{J ~
Fred W. Kyser, r
PERSONAL TOUCH COMPUTERS:
Patrick McCraw, President
Attest: jJ1~ ~
Mary Ten nt, City Recorder
Page 3 - SERVICE CONTRACT
EXHIBIT "A"
Citv of Woodburn
Eauipment to be Serviced
Description
Printer - Epson DFX-8000
Printer - Okidata 393
IBM Model 80 File Server/
360 MB Hard Drive 25MH 4MB Memory
Elgar Battery Back-Up
Mountain 2GB Tape Back-Up
Isolan Mu~iport Repeaters
Isolan Mu~iport Repeaters
Isolan Transceiver Type 114
Isolan Transceiver Type 114
Isolan IEEE802-3 Transceiver 10 Mbps.
Okidata Microline 182 Turbo Printer
Okidata Microline 182 Turbo Printer
Hewlett Packard Laser Jet III Printer
Hewlett Packard Laser Jet III Printer
Hewlett Packard Laser Jet III Printer
Hewlett Packard Laser Jet III Printer
Hewlett Packard Laser Jet III Printer
IBM PS/2 Model 55SX Computer, 60 MB
IBM PS/2 Model 55SX Computer, 60 MB
IBM PS/2 Model 55SX Computer, 60 MB
IBM PS/2 Model 55SX Computer, 60 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SC Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
Page 1 of 2 - Exhibit "A" - Service Contract
-.-.- ----~".~..,_.._~........ ,-------"-,~-"-'-,.-
Serial Number
OVZOOO0682
009A00271OS
23550869
1000VA
FS21T004
ME000799H
MEOO0819H
TE00286A
TE00276A
TE049386H
009A 1170156
009Al170158
2424161752
3015J94191
3026J50424
3026J50423
2026J50425
23-1249203
23-1248875
23-1294913
78-9292149
78-9015025
78-9014819
78-9015073
76-9014663
78-9015115
78-9015024
78-9014569
78-9015018
78-9015088
78-9014548
78-9014598
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer. 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM PS/2 Model 55SX Computer, 30 MB
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM Proprinter III
IBM proprinter III
IBM Proprinter III
IBM proprinter III
IBM Proprinter III
IBM Proprinter III XL
IBM Proptinter III XL
IBM Proprinter III XL
IBM Proprinter III XL
Page 2 of 2 - Exhibit "A" - Service Contract
78-9015132
78-9014765
78-9015131
78-9014767
78-9014851
78-9015105
78-9015060
78-9015126
78-9014526
78-9013518
78-9015111
78-9014804
0923F4400114127724
0923F4400114127647
0923F4400114127665
0923F4400114127558
0923F4400114127680
0923F4400114127626
0923F4400114127718
0923F4400114127667
0923F4400114127719
0923F4400114127633
0923F4400114127634
0923F4400114127722
0923F5000113027100
0923F5000113027180
0923F5000113027175
0923F5000113055098