Res 1443 - Agrmt Connectivity I
COUNCIL BILL NO. 1838
RESOLUTION NO. 1443
A RESOLUTION ENTERING INTO AN AGREEMENT WITH CONNECTMTY, INC.
TO PROVIDE COMPUTER HARDWARE, SOFTWARE, AND SERVICES; AND
AUTHORIZING THE MAYOR TO SIGN SAID AGREEMENT.
WHEREAS, the city recently completed the development of a long-range Information
Systems Strategic Plan; and
WHEREAS, a significant component of the plan calls for upgrades and enhancements to
the city's Local Area Networks and implementation of a Wide Area Network between various
city locations; and
WHEREAS, the city recently completed a Request for Proposals process in order to
accomplish the first phase of this significant project; and
WHEREAS, Connectivity, Inc., dba, IKON Technology Services submitted the
successful proposal to the city and is prepared to enter into an agreement to accomplish the
proposal; NOW, THEREFORE,
THE CITY OF WOODBURN RESOLVES AS FOLLOWS:
Section 1. That the city enter into an agreement with Connectivity, Inc. to accomplish the
first phase of the computer system upgrade.
Section 2. That the Mayor is authorized to execute, on behalf of the city, said agreement,
a copy of which is affixed hereto as Attachment "A" and, by this reference, incorporated herein.
Approved as to forrnLfJ, ryvo- ~
City Attorney
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Date
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COUNCIL BILL NO. 1838
RESOLUTION NO. 1443
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Passed by the Council
Submitted to the Mayor
Approved by the Mayor
Filed in the Office of the Recorder
ATIEST:---C'.\ ~~~
MarY Te nt, City Recorder
City of Woodburn, Oregon
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COUNCIL BILL NO. 1838
RESOLUTION NO. 1443
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APPROVED. A'
Nancy A/Kirksey, Mayor
November 10, 1997 /
,
November 13, 1997
November 13, 1997
November 13, 1997
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AGREEMENT
RECITALS:
This Agreement between the City of Wood bum, an Oregon municipal corporation ("City")
and Connectivity, Inc, an Oregon corporation ("Vendor") states the terms and conditions of a sale
of certain computer hardware, software, and services,
AGREEMENT:
City and Vendor agree as follows:
1. Hardware Sale; Affiliated Software Licenses.
(a) Vendor shall sell to City, ~d City shall purchase from Vendor, the computer hardware
("Hardware") described in the Scope of Work attached to this Agreement as Exhibit "A".
(b) Exhibit "A" also describes any standard operating system or similar software supplied
with the Hardware ("Affiliated Software"). Vendor shall provide to City such nonexclusive, perpetual
licenses necessary to use the Affiliated Software with the Hardware. These licenses shall be
nontransferable, except that City may transfer the licenses to any subsequent purchaser of the
Hardware.
2. Purchase Price; License Fee; Compensation. City shall pay Vendor the purchase
price specified in Exlubit "A" for each item of Hardware and Affiliated Software and shall compensate
Vendor for services provided in confonnance with Exlubit "C". The total amount payable to Vendor
under this Agreement shall not exceed sixty six thousand, nine hundred twenty dollars ($66,920).
3. Delivery and IostaBation.
(a) Vendor shall deliver each item of Hardware and Affiliated Software according to the
time frames specified for that item in Exhibit "N'. Time is of the essence. Within 10 business days
after the scheduled delivery date, Vendor shall have completed installation of each item of Hardware
and Affiliated Software and made it ready for use by City, Vendor's installation services shall include
the connection of each item of Hardware to other existing hardware as specified in Exhibit" A".
(b) Following installation of each item of Hardware, Vendor shall conduct a test to
demonstrate to City that the item functions in accordance with the applicable manufacturer's
specifications,
4. Documentation. On or prior to installation of any item of Hardware or Affiliated
Software, and upon delivery of any enhancement of Affiliated Software, Vendor shall deliver to City
all documentation supplied by the manufacturer of the item and such additional documentation as may
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be necessary to pennit City's personnel trained by Vendor to test, operate, and maintain it.
5. Acceptance. Each item listed in Exhibit" A" shall be deemed accepted only (a) when
City has notified Vendor in writing that the item has satisfied the Acceptance Criteria, or (b) 60 days
after installation of the item and any replacements for or modifications of the item if City has not then
notified Vendor that the item does not meet the Acceptance Criteria. -Acceptance Criteria- shall
mean the requirements (i) that the item perfonn for a period of 30 days, to City's reasonable
satisfaction, in accordance with applicable manufacturer's specifications and any documentation
delivered under this Agreement, and (ri) that no material breach of any warranty with respect to the
item shall remain uncured at the end of the 30-day period.
6. Training. Vendor shall train City's personnel to use and operate the Hardware and
Affiliated Software in accordance with Exhibit" N' , Vendor shall provide training sufficient to enable
City's personnel to understand the documentation supplied with the Hardware and Affiliated Software
and to utilize them fully.
7, Hardware Maintenance; Software Support,
(a) Vendor shall provide.. 'according to ExhIbit "N', technical assistance and consultation
to City sufficient to permit City to undertake any necessary site planning, database design, data
conversion, file building, test formulation, or other action reasonably necessary to enable City to
operate and test the Hardware and Affiliated Software.
(b) . Vendor shall provide ongoing hardware maintenance and so~are support services
as specified in E~bit "A" on the Terms and Conditions contained in Exhibit "B".
(c) In consideration for reduced rates, City agrees to purchase and prepay for a block of
hourly services in the form of Support Units at the rate schedule included in Exhibit "C". City's
support unit account will be initially credited with the number of units originally purchased. As work
is performed, City's support unit account will be reduced by the appropriate number of units for the
support request, The number of units used for each support request will be calculated by the
following equation:
UB =
VB
HW =
JC =
SUS =
HW* IC* SUS where:
Support Units Billed
Actual Hours Worked
Job Classification Units Factor from Vendor's Staffing Classification Table in
Exhibit "C".
Support Unit Schedule for Hourly Services Table in Exhibit "C",
(d) To avoid any disruption in service, an invoice for additional blocks of support units
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will be included whenever the support unit balance is at or bas fallen below 200A of the Support unit
number stated in this support schedule, It is the responsibility of City to pay any renewal invoices
upon receipt.
i) Support unit renewal prices may be changed only after Vendor has provided City with 30
day advance written notice. Any support units already purchased would not be affected by
these changes.
ii) All support units are good for one year,
ill) If renewal payment is not received after 30 days, the account will be closed and City billed
for any unpaid service work at the then current non-support unit hourly rate.
8. Enhancements. If Vendor makes or is supplied enhancements to the Affiliated
Software that do not substantially change its basic function, it shall supply such enhancements to City
at the time they are released for distribution to other customers. Enhancements shall be supplied at
no charge as long as Vendor is providing software support services to City. At City's request, Vendor
shall also install such enhancements, for which service City shall pay Vendor's then-current standard
rates.' City shall not be required to accept any enhancements. Vendor, at the time of delivery, shall
notify City of the extent to which each enhancement has been field tested and shall respond to
questions posed by City regarding reliability of the enhancement.
9. Wamanties. Certain of the warranties made below are limited to a period beginning
on the date of this Agreement and ending one year after acceptance of the last item of Hardware or
Affiliated Software ("Warranty Period"). Vendor warrants that:
(a) At the time of delivery, Vendor will have title to each item of Hardware, free and clear
of all liens and encumbrances, and will have the right to sell it to City;
(b ) Vendor has the unencumbered right to license the Affiliated Software to City;
( c) City's use and possession of each item of Hardware will not be interrupted or
otherwise disturbed by any person or entity asserting a claim through Vendor;
(d) No infringement of any patent, copyright, trade secret, or other proprietary right has
occurred or will occur on account of City's use of the Hardware and Affiliated Software;
(e) During the Warranty Period, each item of Hardware will be free from defects in
materials and workmanship that affect or may affect its proper functioning;
(f) With respect to each item of Hardware of which Vendor is not the manufacturer,
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Vendor has the right to assign and does hereby assign to City any manufitcturers warranties;
(g) During the Warranty Period, each item of Hardware and all Affiliated Software will
function in accordance with any related documentation and all specifications or other information
published by Vendor or the manufacturer;
(h) Each item of Hardware when delivered shall be new, shall qualify for maintenance by
the manufacturer, shall be the model and version specified in Exhibit "A"', or a more recent model
and version that meets or exceeds City specifications, and shall incorporate all then-current
engineering changes required by the manufacturer;
(i) During the Warranty Period, each item of Hardware shall have an effectiveness level
of at least 95% during any 30-day period, The effectiveness level shall be equal to the following ratio:
Scheduled Time - Unscheduled Downtime
Scheduled Time
"Scheduled time" shall mean the time during which City expects that the Hardware will be available
for normal and productive use,
10. Remedies.
(a) Except as set forth below, ifany item ofFlardware fails to comply with the warranties
in this Agr~t, Vendor shall repair or replace the defective unit without charge within 48 hours,
unless City consents to additional time for repair or replacement.
(b) Any item of Hardware that does not comply with the warranty set forth in paragraph
9 above shall be replaced by Vendor within 10 business days after notification by City of
noncompliance.
( c) In case of noncompliance with the warranty set forth in paragraph 9 above. Vendor
shall at no charge to City supply within 10 business days after notification of noncompliance such
additional or replacement items of computer hardware and software as may be necessary to comply
with such warranty. Said items of computer hardware and software shall be as specified in Exhibit
" N'. or a more recent model and version that meets or exceeds City specifications. In case of failure
by Vendor to do so, City may procure such additional or replacement items, and Vendor shall
reimburse City for their full purchase price.
(d) n: during the Acceptance Period. the Affiliated Software shall fail to perform in
accordance with the warranties made in this Agreement, Vendor shall as promptly as practical and
at no cost to City provide and install modified or replacement software to the extent necessary to
comply with the warranties.
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(e) IfVcndor does not make satisfactory progress toward correcting any noncompliance
with the warranties, City may elect to return any part of the Hardware or Affiliated Software to
Vendor at Vendor's expense for a fuJl refund of tile applicable portion of the purchase price or license
fee. City shall notify Vendor in writing of any such election,
11. Damages; Limitation.
(a) Vendor shall be liable to City for any direct damages resulting from any material
breach of this Agreement, For purposes of this Agreement. direct damages shall include. but not be
limited to, the difference in value between the Hardware and Affiliated Software as warranted and
as accepted, the cost of procuring and installing replacement computer hardware or software, the cost
of any data conversion or training necessary to use such replacement hardware or software, and
cancellation charges or other sums City is required to pay any other supplier of hardware or software
for the System on account of Vendor's breach,
(b ) Vendor shall not be liable to City for incidental and consequential damages resulting
from any material breach of this Agreement.
12. Indemnity.
(a ) Vendor shall defend City against any claim that the Hardware or Affiliated Software
furnished under this Agreement infringes any patent, copyright, trade secret, or other proprietary
right, and Vendor shall pay resulting costs, damages, and attorney fees finally awarded in connection
with any such claim or incurred by City in enforcing this provision, provided that City promptly
notifies Vendor in writing.ofany claim asserted asa:inst City.
(b) Ifsuch a claim of infringement has occurred, or in Vendor's opinion is likely to occur,
Vendor shall, at its option and expense, either procure for City the right to continue using the
Hardware and Affiliated Software or replace or modify the Hardware or Affiliated Software so that
they become noninfringing.
( c) Vendor shall indemnify City against any loss or liability arising from any negligent act
or omission by an employee of Vendor causing personal injury or damage to real or personal
property, shall defend City against any related claim or action, and shall pay all costs (mcluding
attorney fees at trial and on appeal) incurred by City in establishing or enforcing its right to indemnity
under this Agreement.
13. Default. The following shall be considered events of material default:
(a) Any sum of money owed by City under this Agreement is not paid when due and
remains unpaid for a period of 3 0 days or more after written notice of default from Vendor;
(b) Before acceptance of all Hardware and Affiliated Software, (i) any part of the
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Hardware and }. ffiHated Software materially fails to perform to City's satisfaction or Vendor fails to
make materially satisfactory progress toward installation, (Ii) City has notified Vendor in writing of
such failure or lack: of progress, and (ill) Vendor has been unable within 10 business days after the
giving of such notice to remedy such failure or lack of progress to City's reasonable satisfaction; and
( c) Any material breach of any provision of this Agreement (other than those addressed
above) occurs and within 30 days after notice of the breach, is not cured.
14. Termination.
( a) If an event of material default occurs, the nondefaulting party shall have the right to
immediately terminate this Agreement by giving written notice of termination.
(b) In the case of rightful termination by Vendor,
(i) All sums for items of Hardware and Affiliated Software actually provided to
City shall at Vendors option become immediately due and payable;
(ii) On demand of Vendor, City shall deliver to Vendor at City's expense within
30 days any items of Hardware for which the full purchase price has not been paid,
provided that City shall not be required to pay any expense greater than the cost of
shipping to Vendors closest office; and
(iii) Vendor may tenninate City's license to use Affiliated Softwm:e for which City
has not paid the license fee or with respect to which City has breached its obligation
of confidentiality,
(c) . In the case of rightful termination by City,
(i) Unless all Hardware and Affiliated Software has been accepted, all or any part
of the Hardware and Affiliated Software may be returned to Vendor at Vendors
expense for a full refund of the applicable purchase price or license fee; and
(ii) City shall continue to have a license from Vendor to use as permitted herein
any portion of the Affiliated Software not returned to Vendor,
(d) Termination shall not affect the right of either party to exercise or enforce any remedy
it may have as a result of events occurring prior to termination.
15, Attorney Fees. In any litigation relating to this Agreement, the prevailing party will
be entitled to recover all reasonable expenses of litigation, including attorney fees at trial and on any
appeal or petition for review and interest at the legal rate, from the date such expenses are incurred.
16, Entire Agreement. With respect to its subject matter, this agreement constitutes the
entire Agreement and understanding between the parties and supersedes any prior agreement or
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understanding,
17. Governing Law. This Agreement shall be governed by and construed in accordance
with the laws of the state of Oregon. All disputes relating to this Agreement shall be tried before the
courts of Oregon to the exclusion of all courts which might have jurisdiction apart from this
prOViSIon.
18. Modification and Waiver. No change or modification of this Agreement shall be
valid or binding upon the parties, nor shall any waiver of any term or condition be deemed a waiver
of such term or condition in the future, unless such change or modification or waiver shall be in
writing signed by the parties,
19. Severability. If any provision of this Agreement or the application of any such
provision shall be held invalid or unenforceable, the remainder of this Agreement shall not be affected.
20. Non Assignment. Vendor may not assign this Agreement without the prior written
consent of City.
21. Notices. Any notice required or permitted under this Agreement shall be given in
writing and shall be deemed effectively given upon personal delivery or upon deposit with the United
States Postal Setvice, by registered or certified mail, postage prepaid, addressed as follows:
If to City, to: Ben Gillespie
F"tnance Director
270 Montgomery' Street
Woodburn, Oregon 97071
If to Vendor, to:
Rich Fiala, President
IKON Office Solutions
7405 SW Tech Center Drive
Portland, Oregon 97223
or to such other address as either party may designate by notice given in the manner described above.
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The parties have executed this Agreement on November \~9 97 .
VENDOR:
By:
Title:
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exhibit A
EXHIBIT A
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Scope of work includes:
1, Hardware for five file servers as follows:
. Finance and Administration (City HalJ)
. Public WorkslEngineering (City Hall)
. Police (City Hall)
. Library
. Wastewater Plant
2. NetWorking Software to include:
. Novell Licenses and upgrades to bring all tile servers to the current
version
. GrQupwise licenses for all locations
3. Installation and Implementation Services.
4, Upgrade Services for the desktop:
. Upgrade between 30 to 40 existing workstations to Windows 95 O/S
5. Training Services for Novell and Oroupwise at the administrative level.
(we recommend you attend a training facility with a CN! instructor)
6. Provide basic and administrative training to appropriate employees
(technology leads)
7. HaltIDay Training on Novell Groupwise for city employees.
8, Ongoing services as needed~ which includes:
Remedial technical support for problem determination and resolution on Client's
hardware and software. Supportwlll be provided via on-site, telephone, remote, walk-in,
in-house, training. and consulting. Support consists of all support or aid given to the
Client ~y IKON Office Solutions Technology Services Engineers.
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EXHIBIT A-
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A. Hardware SolutkJns:
Compaq Serven:
Finance and Administration
Compaq ProLiant 1500 61200H.l(156k): $ 8.775.00
Pentium Pro 200 (upgradeable ro 2 proc:asors), 128M8 RAM. :! 4.3G8 HOO{Hor-Swap). Hot-swap
chassis(upgradeaWe for future fault tol=rance) 2 Pel and 4 PCllErSA SIOlS, 256KB cache, integrated
IO!IOOTX NIC and NETFJex3/E IOBaseTIBNC 10MB NIC(upgradt:able to 100BaseTX tor future nud~),
:2 Ultra-Wide SCSl Controllers. 1.44 FOO, ax CD-ROM, UPS Model TISOO (1500VA) with automatic
server shut-down, and Compaq Insight Manager
Public WorkslEn2f,neering
Compaq ProLiant 800 61200 $ 5,526.00
Pentium Pro 200MHz. 64MB RAM, 2 4.3G8 HOD, Non-Hotswap chassis, 5 PCI and 2 ISA Slots, :!56KB
cache, Integrated IO/IOOTX (via upsrade) NIC and NETFlex3/{; IOOaseT/BNC 10MB NIC(upgradeable [0
IOOBaseTX for future needs), 2 Ultra-Wide SCSI Controllers. 1.44 foOD. 8" CO-ROM,lJPS Model T1000
(I OOOVA) with automatic server shut-down, and Compaq Insight M;Ulagcr
Poli~e
Compaq ProLiant 800 6/200 $ 4,587.00
Pentium Pro 200MHz. 321'018 RAM, 22.1GB HOD, Non-Hotswap chil.~~is, 5 PCI a,nd 2 lSA Slots, 256KB
cache, integrated IOItOOTX (via uperade) 'NIC and NETFlexJ/E 108ascTIBNC 10MB NIC{upgradeable to
IOO.BaseTX for fuwre needs), 2 Ultra-Wide SCSI Controllers, 1.44 FOO, 8x CO-ROM. UPS Model TIOOO
(I OOOV A) with automatic server shut-down. and Compaq Insight Manager
library
Compaq ProLiant 800 61200 $ 4,747.00
Pentium Pru 2ooMBz, 32MB RAM. 22.1GB HOD, Non-HotliwilP chassis, 5 pC! and 2 ISA Slots. 2S6KB
cache, integrated IOIlOOTX (via upgrade) NIC and NETFlex3/E IOBaseT/BNC 10MB NIC{upgmdeabl~ to
IOOBase1"X for future needs). 2 Ultra-Wide SCSI Controllers, 1.44 fDD, 8x CD-ROM, UPS Model TIOOa
( 1 000 V A) with automatic 5er\ler shut-down, Compaq Insight Manager. 14" Hitachi(or equivalem) monitor.
Wastewater
Co.rnpaq ProLiant 800 61200 S 6,410.00
Pentium Pro 200MHz. 64MB RAM. 2 4.30B HOD. Non.Hot.~ap chassis, 5 PCI and 2 ISA Sloes, 256KB
cache, integrated. to/IOOTX <via upgrade) NIC, 2 Ultra-Wide SCSI Controllers, 1.44 FOD. 8x CD-ROM.
UPS Model TlOOO (1 OOOV A) with automatic: server shut-down, and Compaq Insight Manager, 14" Hitachi
(or equivalent) monitor, and a Sony LAN Backer 5000r 4 to KGB DOS-2 TBU with Ch~yellne ARCServ
Single Server SW and Innoculan Virus SW,
Total For Server Hardware-
$30,045.00
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Other Equipment:
Request:
10GB tare bltekup device and software capable: of bacl:.in; up all City Hall tile serven u,:ing a single
device.
Solution
Sony DDS3 W AND.cker 9000E Ext 12124GB DA T Drive S2,OOO.OO
Includes: 4 dati c:u1ridges, I cleaning tape, Cheyenne ARCSe",e Enterprise Edition (allows for multiple
server B/U) and Innoeulan Virus Detection SW Enterprise Edition. Price also includes external Belkin
68PINM to SOPINM SCSI Cable and an Adapcec 2940UW SCSI adapter for SCSI Interlace,
*AII OAT lIoIuti.... "'" . ~MM f"rault.. whit'll .11.."", rlIC \\'ANB..ektt 911011 ro be rully cOlllrluihlc rClldiuJ.! '"lll
writflll: 10 the calM' fllr rlac IntcTaa' driy~ on the L1b...r~' .nd W:l~lc',,;ucr SCI""cr~.
Requested
Keyboard/mouse/monitor switching device for City Hall capable of ~upporting ~ machines. Include (ill
necessary cables for 5 machines initially.
Solution
Compaq Keyboard/Monitor.'Mou~e Switch Box. (8PorU I U) $1,505.00
5 sets 20' Cable Connecti\1n Kits tor CPU [0 Monitor/Mouse/Keyooard
Additional Request:
1 Async gateway installed on the City Hall file server.
Solution:
I lJSRobodcs/3COM Courier V.Everything 56/33.6 External Modem
(this is a higher grade modem. well suited for network installati"ns)
Note: Existing hu~ will be used pending upgrade to cable plant.
$ 270.00
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c. Installation and ImPlementation. Services
1. Installation of Novell NctWClre on aU server machines
2. Transfer of data from existing file servetS
3. Initial NOS setup inCluding security and user setup
4. Assistance with setup/modification of directory ~tructureS (10 all servers
5. Installation and implementation of Novell Groupwise
6. Definition and Implementation of appropriate backup procedures including backup
administration training for two users
1. Supervision and assistance with workstation configuration and setup for Novell Netware
and Groupwise
8, Training for two users ill basic Novell Netware and Groupwise adminislration
Q. Support and troubleshooting until networks and Groupwise installations have stabilized.
10, Upgrade between 30 to 40 desktop units from Windows 3.11 to Win 95 0/8 -this
will include installation of appropriate Groupwise. Man,agewise (if nc:eded). and Netware
Clients
It. 'Provide Training as follows:
. Provide 'Iz day training for end-users on Groupwis~ 5.2
. Provide advanced training to 10 "Technology Leads'. on Groupwise and possibly
basic Windows 95 trouble shooting- Half or Full day
. Provide in-depth Administration Level training for 2 adminislrators
12. Pricing/Contract for ongoing sef'\lices
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V. Cost Summary
1, EquipmentIHardware Quantity Price Extended
Price
Finance cl AdministrDtion Server I $ 8,775.00 S 8,775.00
Public Worlc.slEngineerin~ Server I S ~,526,OO $ 5,526.00
Police Server 1 $ 4,587.00 T 4,587.00
Library Server (w/OA T) 1 $ 4,747,00 $ 4,747.QO
Wastewater Server I S 6,410.00 $6.410.00
External 12/24GB EXT TBU, SCSI Kit I $ 2,000.00 $ 2,000,00
and ARCservellnnoculan Enterprise SW
4 Port Switch Box &:. Cabb 1 $ 1,505.00 $ 1.505.00
Courier 56/33.6 V.Everyuling E.xt. I $ ~70.00 $ 270.00
Modem for Async Gateway
Suhtotal: $ :;:;,1QO.O(J
Hours Totnl Fee
2. Implementation Services Required
1. Installation of Novell Nerware on all server 60 $6,000.00
machines
(Note: includes build, documentation. and data
transfer of each server)
2, Transfer of data from existin-g file" server 24 $2.400,00
), initial NOS setup including security and user 2 $ ~OO.OO
setup (NOS Design)
4. Assistance with setup/modification of directory l2 $1,200.00
structures on all servers
5. InstaJlation and implementation of Novell R $ ROO.OO
Groupwise
6. Odinition and Implementation of appropriate 4 $ 400.00
backup procedures including backup
administration training tor two users
7, Supervision and assistance with workstation 12 $1,200.00
configuration and setup for Novdl Nc:twarc l.lnd
Groupwise
8. Training for two users in basic Novell Netware
and Groupwise administration (on-site) R $ 800.00
<>. Support and troubleshooting until networks and 1.2 $1,200.00
Group'\Nise installations have stabilized,
10. Async Gateway modem install software :md
user configuration (N<lte: IKON Suggestion) 4 $ 400.0U
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11. Upgrade 30 to 40 Workstations. install
Groupwise client at the same time.
t2. ~ Day Qroupwise Training for ApproxImately
50 Users
] 3. ~ Day Oroupwise Training and troubleshooting
for Aprox, 10 :'Officc Technology Leads"
. J 4, ~ Day Win 95 Training and troubleshooting for
Aprox. 10 "Office Technology Leads'~
15, 1 Day Groupwise Administration Training tor 2
administrators
16. 1 Day Intranetware Administration Training tor
2 administrators
17. Support Contract For Ongoing Services to be
provided by IKON after completion of project
or for work done outside the project scope.
Total Purchase Cost Not to Exceed: $ 66,920.00
-
EXHIBIT ~
~age -"=- of {"
80 $6.800.00'"
50 $3,000,00
10 $ 750.00
10 $ 750.00
2 $ 800.00**
2 $ SOO.OO*'"
50 hours $5.500.00
· Priced 011 a not to exceed 40 workstations or 80 hours basis, add an additional 2 hours for each
subsequent workstation, We will coordinate working with the City's IT Startto leverage their
skills during this upgrade. You will be billed for real-time worked.
*'" We recommend that th~ administrators attend a structured class through an Authorized Novell
Training Class taught by a Nowll CNI for additional training.
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AI TACHMENT A
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EXHIBIT MB"
PAGE lap' 2
TERMS AND CONDITIONS OF SERVICES
1. On-Site Service: This includes all City requested senrices that are provided on-site.
Services include installations, training and repair/support work. On-site service is billed in quarter
hour increments, with a minimum charge of one hour for standard and two hours for priority
response,
2. Telephone and Remote Support: Consists of all City requested telephone and remote
support via modem. Telephone and remote support is billed in quarter hour increments, with a
minimum charge of one quarter hour.
3, Walk-In and In-House Support: This includes all City requested services or aid given to
a City at the offices of Vendor. This includes systems and applications setup, programming,
installations, training and repair/support work, Service is billed quarter hour increments with a
minimum charge of one quarter hour,
4, Hardware Replacement: This includes the replacement of faulty hardware on City's
computer equipment. Cost for the replacement hardware is the responsibility of City and will be
included on invoices(s) to City. Pre-approval for Vendor to replace hardware must be obtained as
described in Exhibit" A".
5. Business Hours - Vendor's r~gular business hours are from 8:00 am to 5:00 pm, Mondi:lJ
through Friday., excluding holidays. City may select 24-hour beeper service or priority response
for an additional fee as referenced in Exhibit "C".
6, Response Time - Upgrades and installs generally need four days advance notice from
City. All other service is considered standard or City requested priority response. Vendor will
attempt to respond to support requests from City in a timely manner, however, no response time
can be guaranteed, unless two hour on-site priority response is requested at two times the
applicable rate, Vendor shall not be liable for delay in furnishing or failure to furnish services if
such delay or failure is caused by an act of God, strike, governmental action, or any cause beyond
the reasonable control of Vendor.
7. Rates Charged - Hourly rates depend upon the support Unit Schedule for Hourly
Services and the skill level required for the work to be performed. Support unit costs decrease
based on the amount of pre-paid support units purchased. The billing rates and units factor for
the individuals assigned to City are included in Exhibit "C".
8. Preparation/fravel Charge - All On-Site Work includes a Preparationrrravel Charge to
be billed at the rates shown in Exhibit "C".
9. Account Billing - All necessary costs and expenses (including travel andJodging) will be
Page 1- Terms and Conditions of Services
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ATTACHMENT A
Page~ of /Cj
EXHI"IT "B"
PAGE 2 OF 2
paid by City. Itemized invoices will be delivered periodically, and are due upon receipt. Any
invoice not paid within thirty (30) clays is subject to account maintenance clw-ges at the rate of
1.25% per month (15% annually) or, if such charges are limited or otherwise affected by
applicable law, the maximum amount pennitted by law,
Each month City will receive a Statement of Account showing the services provided and the
remaining balance,
10. Authorized Usen - City will provide to Vendor, in writin& a list ofstaff'members who
are authorized to request support. Only the primary user will be able to make changes to the
authorized user list. Any changes to this list must also be in writing. This list is attached as
Exhibit "D".
11. Cancellation - City may cancel the services portion of this Agreement by submitting the
request in writing anytime prior to renewal. A refund of any outstanding balances, less a 5%
service charge, will be made within 30 days,
Page 2- Terms and Conditions of Services
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AI.. ,~HMENT.....tl-
Page..J.2.. of / q
Title
Senior System
Engineer
Systems
Engineer
Exhibit C
Staff Schedule and Billing Rates
Job Responsibilities
The Senior Engineer is an experienced systems engineer
with general capabilities In the design and installation of
LANs, WANs. and hosts. The Senior Engineer configures
and installs interconnectlvity products and trains the user in
simple diagnostics and management. The Senior Engineer
is able to Install at least two of the following operating
environments from each of the following technical
classifications below: (Same as Engineer Analyst but with
the following added)
. Gateways: 5250, 3270, X.25
. Architectures: IPX, rcp. 051, NFS. SNA, DECNET,
Appletalk, Named pipes, Net BIOS
. Network Management: SNMP. NetView, CMIP, EMA,
Accumaster. Lattisnet
. Mail Systems: MHS, X.400, Proprietary {ccMail.
DaVlnci. 'Microsoft Mail}
The Engineer/Analyst Is responsible' for the configuration,
installation and documentation of interconnectivity product
and applications in the LAN. WAN and interconnectivity
arena. The Engineer/Analyst is not expected to design
these solutions, The Engineer/Analyst should have
experience In at least one of the operating environments
from each of the following technical classifications below:
.
Workstation OS: DOS, 05/2, Windows. Windows NT.
Macintosh, Unix
lAN: NetWare. LAN Manager/LAN Server, Vines, Unix
WAN: Async, Sync, T1, ISDN, X.25, Frame Relay,
Satellite, IR, Microwave. SMOS
Wiring Systems: Coax, Fiber. Structured UTP.
Structured STP
Access Methods: Ethernet, Token Ring. Arcnet, FOOl
Office Automation: Spreadsheet, Word Processing,
Scheduling
Print Services; Print Server, Workstation-Attached,
Server Attached
Drive SubsystemslTypes: SCSI, SCS111, ESDI. MFM,
IDE, ST506
SUper5Qrver/Applications SQrvers/Duplexing
.
.
.
.
.
.
.
.
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EXHIBIT c.,
Page -'-- of .;l..
Hourt~ Rate with
Prepa d Support
Agreement
5125,00
$110.00
Job
CtasSffiCation
Units
Factor
1.14
1.00
7
AfTACHMENT~
Page~ of I q
EXHIBIT c..
page~ of ~
Hourly Rate with Job
Title Job ReSponaibllWes Prepaid Support ClasSifiCation
Agreement Units
FaCtOr
-
-Service ifle engineer is responsible for repairing node level $85 78
Engineer products. The Engineer ha$ a thorough understanding of
the current level of DOS. Node level products the Engineer
is expected to repair/replace include:
. Workstations
. Networi< Cards
. Printers
. Modems
. Hard Drives
. Tape Units
PreparationlTravel Time will be billed at 1/2 unit based on the classification responding to the call times
the Support Unit Schedule for Hourly Services.
24-hour Beeper Service will be available for system failures effecting public health or safety.
Support Unit Schedule for Hourly Senrices:
Monday-Friday 8am-Spm
Monday-Friday 5pm-9pm
Saturday 8am-5pm
Other times and holidays
Telephone
Support
1.0 units
1.5 units
1.5 units
1.75 units
Standard
Response
1.0 units
1.5 units
1.5 umts
1,75 units
Priority
Response
1.75 units
1.75 units
1.75 units
1.75 units
Number of support units:
Cost per support unit:
Total cost of support units:
Beeper Service:
50
$110.00
$5,500,00
included based on agreed upon criteria
l\
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~fTACHMENT~
page..l!!L of I q
PRIMARY CONTACT:
AUTHORIZED USERS
nm TS r.HTT,ns
HEN GILLESPIE
KRN WRIGHT
GRRALD T.EBIBACH
Authorized User list
...
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MAXIMUM
EXPENDITURE
AUTHORITY
$5,000
2,000
2,000
1,000
"
'-....!..~
EXHIBIT "D"
Page 1 ofl
..